Effective August 5, 2026
These Terms of Service (the "Terms") are an agreement between you and Kringle Tracker LLC, a Michigan company based in Fowlerville, Michigan, USA ("Kringle Tracker," "we," "us"). They govern your use of the OvationCRM application, its related services, and every surface we operate for it, including the booking widget, booking and rebooking pages, calendar feeds, and public invoice and document pages (together, the "Service"). Use of the ovationcrm.com marketing website is governed by its own website terms.
These Terms are written to be read. Where something matters, we say it plainly.
1. Agreement to these Terms
By creating an account, joining an organization as a team member, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.
2. The Service
OvationCRM is a client and booking management platform for professional entertainers: client records, bookings, invoices, quotes, contracts and electronic signatures, lead capture, email, calendars, and payments. The Service is currently in early beta. Features may change, and features marked as beta, "in the works," or early access may be modified or withdrawn without notice.
3. Your Account
You must be at least 18 years old to create an account. You are responsible for your credentials and for everything done under your account. Each organization has an owner; the owner controls the organization's data, team members, roles, and billing. Team members act under the organization's authority, and the organization is responsible for their use of the Service.
Tell us right away at hello@ovationcrm.com if you believe your account has been compromised.
4. Plans, Trials, and Billing
- Plans. The Service is offered in subscription tiers (currently Basic, Professional, and Business), billed monthly or annually. Current pricing is published in the application. Annual plans are discounted relative to monthly billing.
- Trial. New organizations receive a 21-day trial of the Professional tier. No payment method is required to start a trial.
- Billing. Paid subscriptions are billed in advance through our payment processor, Stripe, and renew automatically at the end of each billing period until canceled.
- Price changes. We may change prices. Price changes take effect at your next renewal, and we will give you at least 30 days' notice before a price change applies to you.
- Taxes. Prices exclude taxes. You are responsible for any applicable sales or use taxes.
5. Cancellation, Refunds, and Suspension for Non-Payment
- Cancel anytime. You can cancel your subscription at any time from Billing settings. Cancellation stops the next renewal; your paid access continues until the end of the period you already paid for.
- No refunds. Payments are non-refundable and we do not prorate partial periods. We may, at our sole discretion, issue a refund in a particular case; doing so does not obligate us to do so again.
- Lapsed accounts are suspended, not deleted. If your trial ends without a subscription, or your subscription ends or fails to renew, your organization is suspended: access narrows to billing only, and your data is retained so you can pick up where you left off when you resubscribe. See Section 14 for how long retained data is kept.
6. Payments You Collect from Your Clients
The Service lets your organization collect payments from your own clients through Stripe (via Stripe Connect) and record payments made by other means (cash, check, and payment instructions such as Venmo, PayPal, Zelle, or Cash App handles that you display on your invoices).
- Your Stripe account is yours. Stripe onboarding, identity verification, and payouts are between you and Stripe under Stripe's own agreements. We do not receive or store your banking or identity documents.
- No platform fee. We do not add a platform fee to payments you collect from your clients through the Service. Stripe's own processing fees are set and charged by Stripe.
- We are not a party to your gigs. Bookings, contracts, performances, refunds to your clients, and disputes with your clients are between you and your clients. We provide the tooling, not the performance.
7. Acceptable Use
You agree not to:
- break the law, infringe anyone's rights, or use the Service to send spam or unlawful communications;
- upload malicious code or attempt to probe, overload, or gain unauthorized access to the Service or other users' data;
- scrape, resell, or white-label the Service without our written agreement;
- misrepresent who you are or impersonate anyone;
- use the Service to collect or store data you have no right to hold.
We may suspend or terminate accounts that violate this section (Section 16).
8. Email You Send Through the Service
The Service sends email to your clients on your behalf: booking confirmations, invoices, contracts, reminders, receipts, and similar messages.
- You confirm you have the right to contact the people you email through the Service.
- Your organization's postal address is included in client-facing email where the law (including CAN-SPAM) requires it. Keeping that address accurate is your responsibility.
- Unsubscribe requests from your clients are honored automatically, and the Service will not send further optional email to an address that has opted out.
9. Electronic Signatures
The Service provides electronic signing of documents through our e-signature provider. By sending or signing a document through the Service, you and your signers consent to transact electronically, and agree that electronic signatures and records are valid and enforceable to the extent permitted by law. The Service records signing events (including signer name, email, IP address, and timestamps) as an audit trail. You are responsible for the content and legality of the documents you send.
10. Third-Party Services
Parts of the Service depend on third parties: Stripe for payments, DocuSeal for e-signature processing, Amazon Web Services for email delivery and file storage, DigitalOcean for hosting, and Google if you connect Google Calendar. Your use of a third-party service through OvationCRM may also be subject to that third party's terms. We are not responsible for third-party services we do not control.
11. Google Calendar Sync
If you connect a Google account, the sync features operate as described in our Privacy Policy's "Google Calendar data" section, which is part of these Terms by reference. In short: the Service writes your bookings to a dedicated calendar it creates, reads busy/free time from the calendars you select, and never reads the contents of your personal calendars. OvationCRM remains the source of truth: edits made in Google to synced events may be reverted by the Service. You can disconnect at any time from Settings.
12. Our Intellectual Property
The Service, including its software, design, templates we provide, and the OvationCRM and Kringle Tracker names and marks, belongs to Kringle Tracker LLC or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. Feedback you choose to send us may be used to improve the Service without obligation to you.
13. Your Content
Your data is yours. Your client records, contacts, leads, bookings, event details, contracts and other documents, invoices, notes, uploaded files, and any other content your organization enters into or uploads to the Service ("Your Content") are and remain your organization's property. We claim no ownership of Your Content.
You grant us only the limited license we need to run the Service: to host, store, back up, process, transmit, and display Your Content, and to pass it to the subprocessors named in our Privacy Policy (for example, sending your invoice email through our email provider, or your contract through our e-signature provider), solely to provide and support the Service for you. This license ends when Your Content is deleted from the Service, except for residual copies in routine backups until those cycle out.
We do not sell Your Content, use it for advertising, or use it to train artificial-intelligence models. Our staff do not access Your Content except with your permission (for example, to help with a support request), as needed for security and abuse investigation, or where the law requires.
You are responsible for Your Content: for having the right to collect and store it (including your clients' personal information), and for its accuracy and legality. Where data-protection law distinguishes these roles, your organization is the controller of your clients' personal information and we process it on your instructions, as described in the Privacy Policy.
14. Data Retention, Deletion, and Export
- While active or suspended. We retain Your Content while your account is active. If your organization lapses into suspension (Section 5), Your Content is retained so you can return, including seasonally.
- Deletion and export on request. The organization owner can request deletion or a copy of the organization's data by emailing hello@ovationcrm.com. We fulfill these requests within 30 days, as described in the Privacy Policy.
15. Availability and Changes to the Service
We work to keep the Service available and fast, but it is provided "as is" and "as available." We do not promise uninterrupted or error-free operation, and we may modify the Service as it evolves. If we ever discontinue the Service entirely, we will give you reasonable notice and a window to export your data.
16. Suspension and Termination
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms (including Acceptable Use), if required by law, or for non-payment as described in Section 5. Where practical, we will notify you and give you a chance to fix the problem first. Sections that by their nature should survive termination (including 12, 13, 14, 17, 18, 19, and 20) survive.
17. Disclaimers
The Service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Templates, contract documents, and other materials provided in the Service are conveniences, not legal advice; have your own counsel review documents you rely on.
18. Limitation of Liability
To the fullest extent permitted by law, Kringle Tracker LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us in the twelve months before the claim arose and (b) one hundred US dollars ($100).
19. Indemnification
You will defend and indemnify Kringle Tracker LLC against third-party claims arising from Your Content, your use of the Service in violation of these Terms, or your dealings with your clients.
20. Governing Law and Disputes
These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Livingston County, Michigan, and you consent to their jurisdiction. Any claim must be filed within one (1) year after it arose.
21. Changes to these Terms
We may update these Terms as the Service evolves. We will post the updated Terms with a new effective date, and for significant changes we will notify organization owners by email before the changes take effect. Continued use of the Service after the effective date means you accept the updated Terms.
22. Contact
Questions about these Terms: hello@ovationcrm.com
Kringle Tracker LLC, Fowlerville, Michigan, USA.